Frequently Asked Questions
Get your questions answered here.
Products
Here you can find answers to frequently asked questions about our products.
What movements do we use?
At MGA Club, we work exclusively with Japanese TMI movements, renowned for their reliability and precision.
Among the calibers we use are:
- NH34 (automatic GMT)
- NH35 (automatic with date)
- NH38 (automatic without date)
- NH70 (automatic without date)
- VK63 (meca-quartz with chronograph)
These are robust, durable movements widely used in the watchmaking industry for their excellent quality-to-performance ratio.
Do they have a warranty?
Yes. All our watches come with a 1-year warranty covering any manufacturing defects or movement failures under normal use.
✅ Manufacturing defects
❌ Misuse
❌ Impacts
❌ Water damage due to improper handling
❌ Normal wear and tear
If you have any issues, you can write to us at:
📩 atencion@mgaclub.com
We will be happy to assist you and review your case.
Where are watches assembled?
All MGA watches are hand-assembled in Madrid, Spain .
Each piece is assembled to order, taking care of every detail of the process to guarantee quality, fit and finish.
Can I set my own clock?
Yes. Thanks to our web-based configurator, you can:
- Choose the model you like best
- Select case, bezel, dial, hands, and strap
- See the final result before buying
Our goal is to help you design your own custom Mod watch in a simple and intuitive way.
Are they water resistant?
Our watches come hermetically sealed with gaskets to withstand daily use and splashes.
However, we do not recommend showering or bathing with the watch on .
Even if properly sealed, improper use can compromise water resistance. A common example is setting the time and not fully closing the crown without realizing it. If the watch comes into contact with water in this state, moisture could enter.
For this reason, we do not recommend immersion and use in water is the responsibility of the user.
Can't find the perfect watch for you?
If you don't see the exact configuration you're looking for, contact us through the contact section and tell us your idea.
We will study your case and try to offer you the best possible solution.
What is a Mod?
A Mod is a custom watch assembled using original TMI movements and compatible components to create a unique timepiece.
It allows for the design of exclusive combinations not found in standard models, while maintaining the reliability of Japanese calibers.
Are there any promotions?
Yes.
Currently we offer:
- 🚚 Free shipping
- 🎁 15% discount when purchasing the second unit
- 📩 Exclusive offers when subscribing to our newsletter
Upon registration you will receive special promotions and early access to new products.
Shipping and Returns
Here you can find answers to frequently asked questions about shipping and returns.
Are taxes, duties, or customs fees included in the order?
No. Any tax, duty, customs fee, or additional expense that may be generated during shipping or upon delivery of the order will be the sole responsibility of the customer. These costs are not included in the product price or in the shipping costs paid when making the purchase. We recommend checking the applicable customs and tax regulations in the destination country or territory before placing the order.
Delivery times.
12-15 business days.
At MGA, all our watches are assembled to order and custom-made.
Once you place your purchase, we order the necessary parts for your configuration. The reception time for components is usually 8 to 10 business days.
When we receive the parts, we proceed with the artisanal assembly of the watch, a process that requires approximately 2 to 3 additional days, including quality tests, adjustment, and final verification.
Once the watch is completely ready, we ship it through our logistics partner, providing you with a tracking number, with an estimated delivery time of 24 to 48 hours for national deliveries.
In total, the estimated delivery time is usually between 12 and 15 business days from order confirmation.
These deadlines may vary slightly depending on the destination country, holiday periods, weekends, or logistical circumstances beyond MGA's control.
If you have any questions about your order, you can contact us at atencion@mgaclub.com and we will be happy to inform you about the status of your watch.
Shipping to the Canary Islands.
We ship to the Canary Islands without any problems.
However, orders shipped to the Canary Islands may be subject to taxes, duties or import charges (such as IGIC or customs clearance fees) that are not included in the product price.
These possible additional charges are the responsibility of the customer and must be paid, where applicable, to the relevant authority or the transport company at the time of delivery.
MGA is not responsible for any delays resulting from customs procedures .
The customer will be informed of this condition before finalizing their order.
If you have any questions before making your purchase, we recommend contacting us for more detailed information.
When does the deadline start?
The shipping period begins 24 hours after payment confirmation.
Can the order be modified?
Once the order is confirmed, no modifications can be made after 24 hours , as we begin the parts request process.
What happens if the customer enters the address incorrectly?
MGA is not responsible for errors in the address provided by the customer.
However, if you detect any error in the address, you must notify us as soon as possible at 👉 atencion@mgaclub.com
If the notification is received before the order has been sent to our logistics partner, we will be able to modify the address without any problem and without additional cost.
Once the order has been delivered to the transport company, it will not be possible to make changes to the address. In case of return of the package due to an incorrect address, the customer must bear the corresponding re-shipping costs.
What happens if the package appears as delivered?
Once the order is shown as delivered by the transport company, MGA Club is not responsible for any subsequent losses.
What happens if the package arrives damaged?
If the package shows visible damage, the customer must report it within a maximum of 24 hours of receipt, providing photographs.
Here 👉 devoluciones@mgaclub.com
Right of withdrawal.
In accordance with Article 103.c of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to products made to the consumer's specifications or clearly personalized.
Who pays for shipping in case of a warranty claim?
- In the event of a manufacturing defect, MGA Club will cover the shipping costs.
- In the event of a repair due to misuse, the costs will be borne by the customer.
Cancellations
Orders can be cancelled within 24 hours of payment confirmation. Once the items have been ordered, cancellation is not possible.